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Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) page! We've compiled a list of common questions and their answers to help you navigate our site and services with ease. Whether you're encountering a small hiccup or just seeking more information, this section is designed to provide you with quick and comprehensive insights. If you don't find the answer you're looking for, please don't hesitate to reach out to our support team at [email protected]. We're here to assist you!

SHIPPING

Do you offer international shipping?

Yes, we ship world wide with Correos. Enter your address on checkout page to check shipping rate to your location. Import duties and taxes specific to your country may be applicable.

Where do you ship from?

We ship from our European warehouses, from Barcelona, Spain.

How long does shipping typically take?

We ship worldwide with Correos. These are estimated shipping times:

Europe – 3-5 days
UK – 3-5 days
USA – 5-10 days
Asia – 7-15 days

How do I return a product I'm not satisfied with?

We're really sorry that one of our products didn't meet your expectations. That's not the kind of experience we want you to have. At our company, we care about making great products that make our customers happy. If something didn't work out the way you hoped, please let our support team know. They are friendly people whose job is to help customers like you. Don't hesitate to reach out to them with any issues or questions you might have. Just contact them at [email protected] and explain what happened. Our support team will do their very best to understand the problem and find a solution to make things right for you. Your satisfaction is really important to us, and we want to do whatever we can to fix this situation. Our support team is ready to listen and help however they can. Hearing from unhappy customers gives us a chance to improve, so please don't hesitate to get in touch.

What should I do if my order arrives damaged or incorrect?

If something is wrong with your order - like if it's damaged or not what you ordered - don't worry! Just let our friendly support team know.

Contact them at [email protected] and explain the issue. Our support staff will do their best to fix the problem quickly. They can arrange for a replacement order or a refund, whatever works best for you.

We want to make things right if there are any mistakes with your order. Don't hesitate to reach out to our support team - they are here to help make sure you have a great experience with our company.